Dispute Resolution Policy
About this Dispute Resolution Policy
Advert
Africa strives to offer a seamless and user-friendly experience across our
marketplace. However, disputes between customers and sellers and/or Advert
Africa will occasionally occur. This policy provides guidance to customers on
how to report issues or complaints and resolve disputes.
How can I report an issue or complaint?
To
report an issue or a complaint you may contact Advert Africa customer service
by telephoning +233531868098 ; or by using live chat.
For fast and efficient resolution of specific types of issues, listed below,
you can also use the email addresses and online contact forms, listed below, to
reach the right team directly. This policy provides guidance to customers on
how to report issues or complaints and resolve disputes.
What happens after I report an issue or complaint?
After
you report and issue or a complaint, Advert Africa shall take the following
steps:
- Record the following
information for purposes of keeping you updated and tracking the issue
your name and contact details; and
the nature of the issue
- Issue a reference number
for the complaint for tracking purposes.
- Send you regular email
updates on the steps taken to resolve the issue, in the event that it is
not resolved upon first contact.
- Notify you via email once
the matter has been resolved and seek your confirmation of your level of
satisfaction with resolution.
What
happens if my issue or complaint is not resolved to my satisfaction?
Advert
Africa operates the escalation process set out below, to ensure the timely and
satisfactory resolution of all issues.
Where
possible, we will attempt to resolve issues at the first point of contact with
the customer service team.
If
our customer service team is unable to resolve your issue within 24 hours of
your first contact, a member of the issue resolution team will undertake an
investigation.
The
issue resolution team may request additional information from you and they will
investigate the issue, considering all relevant circumstances and information
available. You will be informed of their findings within 48 hours of your first
contact.
In
the event that the issue is not resolved within 48 hours of your first contact,
it will be automatically escalated to the customer experience team as the final
level of escalation. We endeavour to resolve all issues within 5 days of your
first contact.
Can
I contact sellers directly?
Advert
Africa will make every effort to contact sellers to resolve customer complaints
on behalf of our customers. However if these efforts are unsuccessful,
customers may also request direct contact details for sellers, by contacting
customer service.
What if a seller does not cooperate in the dispute
resolution process?
Any
seller that fails to cooperate in good faith to resolve a customer's complaint
may have its seller account restricted or terminated.
Other
helpful sources of information
Please
refer to the following other helpful sources of information on Advert Africa:
- How to shop on Advert Africa
- Help with an order
- Request a return and refund
- Information about delivery timelines
Welcome to Your Premium African online shopping mall!
Our e-commerce platform is poised to transform your shopping experience. Whether you're seeking state-of-the-art tech gadgets, the latest fashion statements, or essential home appliances, Advert Africa has you covered. We're not just another online store; we're your digital retail sanctuary. Say goodbye to crowded malls and hello to the convenience of online shopping in Accra, Kumasi, Tema, and beyond throughout Ghana.
Best Prices, Premium Brands, and Diverse Categories
Our mission is to offer unbeatable prices, ensuring you receive the utmost value for your money. Dive into our extensive range of categories, including electronics, computing, televisions, smartphones, fashion for men and women, sporting goods, health, beauty, and more. From the latest iPhone 14 Pro Max to the sensational Samsung Galaxy Z Fold 4 and Tecno Spark 10c, we provide top-tier products from renowned brands like Samsung, Tecno, Nasco, Apple, and Hisense.
Tempting Offers, Exclusive Promotions, and Substantial Savings
Prepare to be captivated by our enticing offers, exclusive promotions, and significant discounts. Our online store is your gateway to unparalleled stock clearance sales, lightning-quick flash sales, and the grandeur of Black Friday. Save on a vast range of products, from watches to air conditioners, laptops, sneakers, washing machines, Bluetooth speakers, and earbuds.
Exceptional Services
At Advert Africa, we strive to make your online shopping experience seamless and gratifying. Benefit from our delivery service, which brings your purchases directly to your doorstep, ensuring a hassle-free experience. Additionally, enjoy free delivery and shipping on a wide range of products, making your shopping even more convenient and economical. Shop confidently in our official stores, where authenticity is guaranteed. Explore our refurbished options for like-new products at budget-friendly prices. Discover the world at your doorstep with Advert Africa Global, offering handpicked selections of international quality and innovation.
Don't Miss Our Exclusive Campaign Events
Mark your calendar for our spectacular campaign events. Tech Week unveils the latest technological innovations, Jumia Anniversary celebrates fantastic deals, Black Friday promises an unparalleled shopping extravaganza, and the Jumia Festival offers exclusive savings on your favorite brands. Join these events for an ultimate online shopping experience filled with exciting stock clearance sales, discounts, and products tailored to your needs.
At Advert Africa, we've brought the entire shopping universe to your fingertips. We're more than just an online store; we're your partner in discovering the finest online sales, premium offers, captivating deals, and unmatched discounts. Shop with us today and embrace the future of online shopping!
FAQs
1. How do I place an order?
Placing an order is simple! Just browse our website, select your desired products, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
2. What payment methods do you accept?
We accept various payment methods, including credit cards and cash on delivery. Choose the option that suits you best during checkout.
3. How long does delivery take?
Delivery times may vary based on your location and the product. We strive to deliver your orders promptly, and you can check the estimated delivery time during checkout.
4. Do you offer refunds or returns?
Yes, we have a hassle-free return and refund policy. If you're not satisfied with your purchase, you can initiate a return request, and we'll guide you through the process.
5. Is my personal information secure?
Absolutely. We take data security seriously and have robust measures in place to protect your personal information. Your data is safe with us.
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